Ticket ID: 26520 Creation Date: 7/11/2023 6:05 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.3.1100 Language: English
Views: 2822 Last Modification Date: 8/9/2023 3:16 PM Platform:
Level: Closed

Support Request: Print button not visible

Description

Hello,

I'm trying the browser template.
I enabled a print button.
I see it on back-office and on preview but not on the client.

I don't want to start a new browser from scratch.

Can you help me ?

Thanks

Answer: (6)
Re: Print button not visible 7/12/2023 8:59 AM
Hello,

Preview lets you check the appearance in terms of resolution and functionality of your project before publishing it to a client. This is especially useful for checking elements such as the video or news element for proper functionality. https://sitekiosk.online/help/en/Preview.html

However, some functions (like printing or viewing web pages) are not available in the preview, but only on the client.

If you have registered a client (you can download the client software under >Dashboard>Downloads), you have to publish the project to it ("Publish" button in the project editor).
See also: https://sitekiosk.online/help/en/Publish.html

Here you can find some tutorial videos on how to use SiteKiosk Online (the "Getting started" video also shows the publish process):
https://www.sitekiosk.com/eu/tutorials/

Regards,
Michael Olbrich
Re: Print button not visible 7/12/2023 9:21 AM
Hello,

I published my project (browser template) on my register client and the print button dos not appear.

An idea ?


Thanks
Re: Print button not visible 7/12/2023 9:44 AM
Hello,

Sorry for the misunderstanding. The print button can be activated at the settings for the Webpage (where you also configure the URL).
>Browser UI>Print

Regards,
Michael Olbrich
Re: Print button not visible 7/12/2023 1:55 PM
Hello Mikael,

As I mentionned in my first message, I actived a print button with the back-office but it not visible in the navbar on the client.

Backoffice > https://azimut56-my.sharepoint.com/:i:/g/personal/guillaume_robin_azimut_net/EcqGCFOwo8lGqilS-OMsL10BQBwPu2OCSVA6mD7S0936-A?e=E2QgWC

Frontoffice > https://azimut56-my.sharepoint.com/:i:/g/personal/guillaume_robin_azimut_net/EcBX1R5iXndPnIJBSKsR2bEB3fUODF8OXe07m6nYxBTPsw?e=e80KSh
Re: Print button not visible 7/12/2023 2:07 PM
Hello,

it seems that you didn‘t enable the option "Allow Printing” at >Settings>Printing.
https://sitekiosk.online//help/en/Printing.html

Please check.

Regards,
Michael Olbrich
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