Ticket ID: 26374 Creation Date: 9/29/2022 3:55 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6191 Language: English
Views: 4563 Last Modification Date: 10/27/2022 6:37 PM Platform:
Level: Closed

Support Request: Open File - Upload

Description

We are trying to open up PDFs in adobe but when trying to launch from the file manager, it opens in a SiteKiosk window. I have already set PDFs to open with Adobe but that did not work. Also, we are trying to upload a pdf to a site but the prompt will come up and then immediately close.

Answer: (3)
Re: Open File - Upload 9/29/2022 5:25 PM
Hello,

Thank you for your inquiry. For dealing with uploading files and File Manager, there are some misconceptions in the way SiteKiosk handles them. For uploading files, SiteKiosk blocks any File Explorer windows except if you are testing or running in the SiteKiosk user (Restricted User Account). If you are testing in your local or domain user, then you have to make adjustment in the Window Monitoring settings. See Section 1 of this FAQ: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25533

Now for the File Manager, it has predefined actions for certain file types that needs to be adjusted in "config.xml". First ensure the Windows file type association is set for all *.pdf 's to be opened by Adobe. Then, you will need to move "pdf" from one XML tag to another to open it up with Windows defined application: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=598

---
Say, from this tag <extension types="html,htm,pdf,swf,txt,xml,m3u,mov">

to this tag <extension types="doc,docx,xls,xlsx,ppt,pptx,pps,ppsx,rtf,sxw,odt,dot,dotx,ods,sxc,odp,sxi,ott,stw,otp,sti" useregistry="true"/>
---

Adobe may have some first-time prompts that cannot be cleared while restricted user is in Protected mode. Here are steps to consider if using the restricted user: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

Best regards,
Andre.
Re: Open File - Upload 9/29/2022 5:33 PM
Hello,

Also, if you are using the SiteKiosk Restricted User for Auto Start, you can consider using this folder: C:\Users\SiteKiosk\Documents for downloads. Because by default, this will be the only folder a general user can see and interact with while restricted user is protected. See System Security Manager docs here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?step_2_-_security_manager.htm

Best regards,
Andre.
Re: Open File - Upload 9/29/2022 5:40 PM
Thank your for your informative response! I think this will get me in the right direction. Thank you!
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