FAQ: Printer Alerts

Description

The user alert settings of a SiteRemote team allow you to enable printer alerts. By standard, SiteRemote 2.0 servers support the following error events: No paper, low paper, no toner, low toner. This is also the standard setting if you deploy your own SiteRemote 2.0 server. However, having your own SiteRemote server you can add additional printer error events. Please access the settings section of your SiteRemote administration interface and click on 'Link Edit' under 'Alert configuration'. You will gain access to the entire alert configuration of the SiteRemote server. At the bottom of the page that opens up after clicking the link, you will find the section for printer alerts:

<wmiTrigger AlertId="26" Class="Win32_Printer">
<match Name="DetectedErrorState">3</match>
<!-- Low Paper -->
<match Name="DetectedErrorState">4</match>
<!-- No Paper -->
<match Name="DetectedErrorState">5</match>
<!-- Low Toner -->
<match Name="DetectedErrorState">6</match>
<!-- No Toner -->
</wmiTrigger>

You can complement the list of printer error events with the entries stated below:

<wmiTrigger AlertId="26" Class="Win32_Printer">
<match Name="DetectedErrorState">3</match>
<!-- Low Paper -->
<match Name="DetectedErrorState">4</match>
<!-- No Paper -->
<match Name="DetectedErrorState">5</match>
<!-- Low Toner -->
<match Name="DetectedErrorState">6</match>
<!-- No Toner -->
<match Name="DetectedErrorState">7</match>
<!-- Door Open -->
<match Name="DetectedErrorState">8</match>
<!-- Jammed -->
<match Name="DetectedErrorState">9</match>
<!-- Offline -->
<match Name="DetectedErrorState">10</match>
<!-- Service Requested -->
<match Name="DetectedErrorState">11</match>
<!-- Output Bin Full -->
</wmiTrigger>

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