Support Request: Failed to connect to server

Ticket ID: 23997	Creation Date: 10/01/2018 15:00	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.91.3042	Language: English
Views: 30247	Last Modification Date: 07/02/2018 17:46	Platform:
Level: Closed

Support Request: Failed to connect to server

Description

Good morning,
Can you please help me setup Remote Desktop so I can remote into my sitekiosk machines?
I have installed UVNC Client Installer software on the clients, I tried to remote from the Business SiteRemote portal but got error "Failed to connect to server". Please advise.

Thanks,
BD

Answer: (1)
Re: Failed to connect to server	10/01/2018 17:44
Any problems related to VNC usually have something to do with some ports not being opened. this includes the PC where sitekiosk is running as well as firewalls on your network. here is a list of the ports that need to be open http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=461

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Support Request: Failed to connect to server

Description

Answer: (1)