Ticket ID: 26874 Creation Date: 05/09/2025 10:40 Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.7305 Language: English
Views: 9256 Last Modification Date: 03/10/2025 13:01 Platform:
Level: Closed

Support Request: Random Application restart

Description

Hello,
we have build a kiosk ordering app which works nomally on browses uninterrupted. but when i swap sitekiosk (either test once or assigned user) though it works normally randomly every 2-5 minutes or so restarts the app. in
sitekiosk log
10 0000 2025-09-05 10:57:35 +0300 [SKNG RootApp] Pinger for app App01:contentPlayer:PID 9380 has not responded, shutting down.
but no other info.
in chrome designer no error comes up in console and either in application logs. what may cause this ? is there any way to log what is going on and triggers the restart
disabled screensaver , changed the restart parameters but always the same behaviour.

Answer: (1)
Re: Random Application restart 05/09/2025 12:52
Hello,

SiteKiosk Classic Windows uses a Chromium CEF engine installed with SiteKiosk.
The specific engine version depends on the version of SiteKiosk Classic you have installed.
Currently, SiteKiosk Classic 9.9.7305 uses Chromium CEF version 136.0.7103.33.
https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/


Information on how to debug a webpage in SiteKiosk Classic Windows with the Chrome Browser Skin can be found here:
https://devblog.provisio.com/post/2017/09/15/Debugging-Webpages-in-the-SiteKiosk-Windows-Chrome-Browser.aspx

Otherwise, a possible cause could be system performance in combination with the current timeout value you specified in your Watchdog configuration (20 seconds).
To check this, you might try increasing the Watchdog timeout to 30 seconds (default) or 60 seconds. You can change this in the SiteKiosk configuration under: >Maintenance > Monitoring > Settings.

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- The SiteRemote.net service will be discontinued on December 31, 2025. Further information can be found at: https://www.siteremote.net.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place. Support for critical issues will be maintained until at least the end of 2027.

- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
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