Support Request: Internet not working

Ticket ID: 26953	Creation Date: 05/05/2026 17:49	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9.243	Language: English
Views: 3513	Last Modification Date: 02/06/2026 18:56	Platform:
Level: Closed

Description

when i run the kiosk progam the sitekiosk user cannot access the Internet link to view on the screen.

Answer: (1)
Re: Internet not working	05/05/2026 18:24
Hello, Thank you for your inquiry. SiteKiosk Classic has a setting in the Configurator Editor (Configure SiteKiosk) under Maintenance>>Connection, where the default is: "Local TCP/IP network". In the same section is the "Use proxy server" setting. You can confirm with your network team if proxy server settings are needed. Alternative, you can test connection settings of the local user by unrestricting the user following these steps to test it as normal standard user: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826 If the restriction is happening due to domain policy restrictions on the local user, you will either switch the auto logon user to a domain user or consult your domain administrator for exclusions for the local SiteKiosk user. Best regards, Andre.