Ticket ID: 26258 Creation Date: 6/6/2022 9:50 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 18017 Last Modification Date: 7/4/2022 11:20 PM Platform:
Level: Closed

Support Request: Can't print from Sitekiosk

Description

I am unable to print thru Sitekiosk. Printer works fine in Windows and is set as the default printer but, for some reason it is not printing thru the web browser in Sitekiosk.

Answer: (1)
Re: Can't print from Sitekiosk 6/6/2022 10:46 PM
Hello,

Thank you for your inquiry. Your file was not accessible. Normally, to print in SiteKiosk, at least Chrome Browser, you need to turn on "Allow Printing" in Customize (Chrome Browser)>>Settings. You need to turn on "Show Print Button" in Browser Toolbar to print manually a web page. Clicking a print button on webpage will work too.

Last, you need to review the "Printing Behavior" in Configuration>>Print and in most cases, you will not need "Enable printer monitoring" turned on. See: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?print.htm#one

If these steps do not resolve the issue you are having, please send your configuration file again to our support email: https://www.sitekiosk.com/contact/

Best regards,
Andre.
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