Ticket ID: 26879 Creation Date: 9/25/2025 12:41 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9 Language: English
Views: 659 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Web chat not appearing

Description

A web chat feature for a website is not appearing when SiteKiosk is enabled. It does work on the computer outside of SiteKiosk.

Answer: (3)
Re: Web chat not appearing 9/25/2025 2:10 PM
Hello,

Please first verify whether you are using the latest SiteKiosk Classic Windows version 9.9.7305, and update it if this is not the case. https://www.sitekiosk.com/eu/sitekiosk-classic-windows-version-history/

You can find the update information here:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

If you are already using the latest SiteKiosk Classic version, please send your SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg), along with a step-by-step description of how to reproduce the issue, by email to support-europe(at)sitekiosk.com.

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products.
- SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine.
Currently no official end-of-life date has been set.

- The SiteRemote.net service will be discontinued on December 31, 2025. Further information can be found at: https://www.siteremote.net.
- Self-hosted SiteRemote servers may continue to operate beyond December 31, 2025; however, no further product development will take place. Support for critical issues will be maintained until at least the end of 2027.



We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
Re: Web chat not appearing 9/25/2025 2:50 PM
The version is 9.9.6191

I recently tried to upgrade it to 9.9.7305 but it failed with Error 1722. There is a problem with this Windows Installed package.
Re: Web chat not appearing 9/25/2025 4:03 PM
Hello,

The Windows Installer Error 1722 is a generic issue associated with the Windows Installer. Further details can be found here: https://learn.microsoft.com/en-gb/windows/win32/msi/windows-installer-error-messages

However, there are no known occurrences of this error with the current SiteKiosk Classic version 9.9.7305 when used on supported operating systems. You may review the corresponding system requirements here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm

If needed, please restart the system and uninstall/reinstall SiteKiosk Classic Windows by following the steps outlined under “If you want to be 100% sure you can proceed as follows” in the FAQ linked above.

Regards,
Michael Olbrich
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