Support Request: Wont Load

Description

Sitekiosk was running fine for long period of time, but then stopped. WIll only load the white screen with the safe. I can exit out, turn security settings on/off, but doesn't run. Tried running under local and admin accounts, but will not load. I've uninstalled and reinstalled but no change. My uninstall did not wipe old files as the reinstall restored everything the way it was. Maybe need a more thorough uninstall process to assure everything cleared from the PC? Any other things I should check? Firewall is turned off.

Answer: (1)

Re: Wont Load 10/21/2025 7:27 PM
What is the OS and SiteKiosk version you are using? Is Windows fully updated? Is this happening on more than one device?

If you want to do a full uninstall of SiteKiosk, open the list of installed programs in the Windows control panel, select SiteKiosk and choose "Change" instead of "Uninstall". In the dialog choose "Remove" then click the Next button. On the next dialog, check the box labeled "Automatic removal of all created data" and click the Remove button. After the removal, restart Windows. Make sure to back up your SiteKiosk configuration file before proceeding since that will be removed along with SiteKiosk.
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