Ticket ID: 26924 Creation Date: 3/11/2026 3:54 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: - Language: English
Views: 1622 Last Modification Date: 4/8/2026 5:35 PM Platform:
Level: Pending

Support Request: Hi

Description

Hi there, we have an issue with acceding at the SiteKiosk Online (EU).
We cannot login there to see the cloud panel etc.

Thanks

Answer: (3)
Re: Hi 3/11/2026 4:29 PM
Hello,

As I was unable to locate any team associated with your email address on SiteKiosk Online (EU) https://sitekiosk.online, I assume that you have either not yet created a login or that your previous license has expired for more than 60 days(Teams without a valid license are automatically deleted after 60 days).

Also please note that your customer login on www.sitekiosk.com for purchasing the license is not for the login at https://sitekiosk.online and the SiteKiosk Online account must be created separately.

In either case, you may easily create a new team by selecting the “Free 30 day trial account” option on https://sitekiosk.online.
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
- Pricing: https://www.sitekiosk.com/wp-content/uploads/pricing_eu_en_2024.pdf
- Web Shop: https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1
- Sales Contact: sales-europe(at)sitekiosk.com

Regards,
Michael Olbrich
Re: Hi 3/11/2026 4:37 PM
Oh Hi Michael,

I think i see the problem the bill is on pending soo thats why we dont have access.
Let me fix that and if i have more problems i tell you.

Thanks.
Re: Hi 3/11/2026 4:41 PM
Hello,

As stated above, this has nothing to do with the ordering process or an invoice that has not yet been processed.

Regards

P.S. for licensing questions or questions about your invoice please contact our sales via sales-europe(at)sitekiosk.com
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