Ticket ID: 26930 Creation Date: 3/24/2026 5:01 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.8.178 Language: English
Views: 413 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Waiting Download

Description

I've published a new project but it says it is "waiting for download" even though I've chosen to publish immediately. I've rebooted twice but it's still waiting for download.

Answer: (1)
Re: Waiting Download 3/24/2026 5:44 PM
Hello,

Thank you for your inquiry. Please try to update the client to version 1.9.242.0 in Portal >>Control>>Updates. then check to see if the published project was sent to the device. If the issue still persists, you can send an export of the Logs from Portal>>Monitoring>>Device>>Logfiles>>Export. You can send this to support-america(at)sitekiosk.com.

From time to time, App Updates may need to be completed in the backend before receiving your new project: https://us.sitekiosk.online/help/en/Appupdate.html . This is an automatic feature, and you can see pending activities like this in the logs.

Best regards,
Andre.
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