Ticket ID: 26932 Creation Date: 3/26/2026 11:29 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.7305 Language: English
Views: 229 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Bad view of keyboard space

Description

Good morning, I'm trying to migrate a previous installation to a new pc with Windows 11.
I recovered the file config and the old Skin/Windows_8 directory.
When I launch the kiosk (in Start Once mode) and in evaluation mode I have a big bottom bar that cover the body of the kiosk where I display my web page. How can I solve this issue?
Thanks
Edoardo

Answer: (1)
Re: Bad view of keyboard space 3/26/2026 12:00 PM
Hello,

existing SiteKiosk Classic configuration files (*.skcfg) can generally be transferred but please note that the skin files should not be replaced.
Therefore, I recommend performing either a repair installation or a complete uninstall and reinstall.
Furthermore, please refrain from using the Metro IE Skin and switch to the Chrome Browser Skin within SiteKiosk Classic instead.

Please also refer to the following FAQ article regarding the update process for SiteKiosk Classic Windows:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Regards,
Michael Olbrich

Important Notice Regarding Legacy Products
The software products SiteRemote, SiteCaster, and SiteKiosk Classic are classified as legacy products. SiteKiosk Classic will remain available as a standalone software solution. Support is limited to addressing critical bugs, and the SiteKiosk Classic Windows version typically receives approximately one to two updates annually for the Chromium browser engine. Currently no official end-of-life date has been set.

We recommend transitioning to the current product, SiteKiosk Online (https://www.sitekiosk.com/en/sitekiosk/), which offers centralized server-based configuration, flexible content management, and full server-side license administration.

Free Trial of SiteKiosk Online:
- Register a team and enjoy a 30-day free trial at https://sitekiosk.online
- Create projects using available templates via the >Projects section: https://sitekiosk.online/help/en/Projects.html
- Download client software for Windows and Android from the >Downloads section on the dashboard
- System requirements: https://sitekiosk.online/help/en/SystemRequirements.html
- Client details: https://sitekiosk.online/help/en/SiteKioskClient.html

Additional resources and tutorials:
- PDF document: https://www.sitekiosk.com/wp-content/uploads/sitekiosk-en.pdf
- Tutorial videos: https://www.sitekiosk.com/en/tutorials/
- Pricing: https://www.sitekiosk.com/wp-content/uploads/pricing_eu_en_2024.pdf
- Web Shop: https://www.sitekiosk.com/eu/web/Shop/Shop.aspx?GroupIdx=1
- Sales Contact: sales-europe(at)sitekiosk.com
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