Ticket ID: 26943 Creation Date: 4/21/2026 9:49 AM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.9.242 Language: English
Views: 3469 Last Modification Date: 5/19/2026 12:56 PM Platform:
Level: Closed

Support Request: Google Translate is beeing blocked despite permission via accepted url list

Description

Users of our sitekiosk pcs complain about https://translate.google.com beeing blocked.
We explicitely set the URL as "accepted" in the Project at settings-Client-Browser-accepted/deniedAdresses. Still the clients chromium blocks the website.

Answer: (4)
Re: Google Translate is beeing blocked despite permission via accepted url list 4/21/2026 11:20 AM
Hello,

Please check the logs around the time the website access was blocked (Monitoring > [Client] > Logfiles).
You should see details there explaining why the site was blocked.

Regards,
Michael Olbrich
Re: Google Translate is beeing blocked despite permission via accepted url list 4/21/2026 11:25 AM
It sais
"According to the content filter rules the navigation to https://translate.google.com/?hl=de was canceled. Found forbidden token in domain: translate.google.com"
Re: Google Translate is beeing blocked despite permission via accepted url list 4/21/2026 11:44 AM
Hello,

This message is related to the Content Filter, which appears to be enabled in your Project.
https://sitekiosk.online/help/en/Browsercontentfilter.html

By default, this page is blocked by the content filter because it allows users to load content from other websites through translation service URLs.

If you would like to allow this URL, you can add it to your project under:
>Settings>Content Filter>URLs excluded from filtering

Regards,
Michael Olbrich
Re: Google Translate is beeing blocked despite permission via accepted url list 4/21/2026 12:08 PM
That has worked- thank you.
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