Ticket ID: 26959 Creation Date: 5/18/2026 5:39 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.9.7305 Language: English
Views: 512 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: CAPTCHA Multiple Attempts?

Description

I am selecting all of the images correctly yet still fail the CAPTCHA tests.

When selecting the security CAPTCHA images that refresh after being clicked on, even with 3-5 seconds in between selections of each security image, it takes about 10 attempts to pass the security.

Is this a known issue?

Answer: (1)
Re: CAPTCHA Multiple Attempts? 5/18/2026 5:57 PM
Hello,

Thank you for your inquiry. This may happen depending on how the website execute its functions, and any conflicts it may have with SiteKiosk browser environment. To understand the full context better, please provide the following by email to support-america(at)sitekiosk.com:

* Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
* SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)
* Steps to replicate the issue.

Best regards,
Andre.
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