Support Request: Went to install trial version while waiting for new license and install failed

Ticket ID: 26966	Creation Date: 6/2/2026 10:19 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.9	Language: English
Views: 2654	Last Modification Date: 6/30/2026 11:40 PM	Platform:
Level: Closed

Description

Went to install trial version while waiting for new license and install failed. Now site kiosk does not work period.

Answer: (1)
Re: Went to install trial version while waiting for new license and install failed	6/2/2026 11:10 PM
Hello, Thank you for your inquiry. Assuming you are updating SiteKiosk or installing it new but in a domain environment, you can successfully install/update the software with this command in Command Prompt: sitekiosk9.exe /V"INSTALLSYSTEMSECURITYUSER=\"\"" Say No to the Remote VNC feature. For new installs that need the local restricted user, use this command after install: "C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install [/user:SiteKiosk /pass:MyPassword12!] Note: This step is not needed for off-domain environments with default Windows settings. See FAQ on updating SiteKiosk Classic: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834 Best regards, Andre.