Support Request: Toolbar Print is different from browser Print

Description

We are using a simple Webpage with a link to a local PDF file, all placed on local IIS (no internet access) in order for customers to fill-in information on the PDF form and print the form.

Browser Toolbar - Show Print Button is active (checked). This not only showes the print button on the toolbar, but also shows i smaller button on the upper right side of the PDF to be printed. (Nice)
BUT here comes the problem: If customer has filled out the form and used print button on the browser toolbar - the form is printet. Then the costumer realises an incorrect information on the form - corrects it - and again use the print button on the browser toolbar - the FIRST (and incorrect) form is printed and not the corrected version as shown on the screen.

If the smaller button on the upper right side of the PDF is used this is not a problem! Neither is it a problem if "Show Print Button" is disabled and printing is done using <CTRL> <P>

I have tested on these versions 9.9.6191 + 9.9.7305 + 9.10.95 and they all seem to have this issue.

Kind regards
Soren Ree

Answer: (1)

Re: Toolbar Print is different from browser Print 6/3/2026 4:42 PM
Hello,

I’m sorry, but I cannot reproduce the issue. For testing I used this sample form: http://foersom.com/net/HowTo/data/OoPdfFormExample.pdf in SiteKiosk Classic Windows 9.10.95.

I completed the form and used the browser toolbar’s print button, then made changes and used the browser toolbar’s print button again. In both cases the printed output was correct (the printed PDF reflected the changes after editing).

Please check whether, as I did, you have selected the print option in the SiteKiosk configuration: “Print web page as laid out on screen (without user interaction)” (with printer monitoring off), which are the default settings. Also ensure you are using the Chrome browser skin.
Alternatively, you may consider creating a new configuration in which you initially only configure the start page URL, activate the browser toolbar’s print button and set the password to exit SiteKiosk Classic.

If the problem persists, it is likely caused by the website / outside of SiteKiosk. Please test the behavior on that page outside SiteKiosk in another browser on that machine (for example, Microsoft Edge).

Regards,
Michael Olbrich

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