Ticket ID: 26975 Creation Date: 6/18/2026 1:30 AM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.8.186 Language: English
Views: 75 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Cannot re-launch site kiosk

Description

I am not able to relaunch the SiteKiosk software because it states that it is already running. I have restarted my device and the current project will not load. I have attached the log files from SPT-KIOSK04

Answer: (1)
Re: Cannot re-launch site kiosk 6/18/2026 6:51 PM
Hello,

Thank you for your inquiry. We are aware of this behavior, and a fix will be included in the next release, soon. See email with detailed steps on how rectify the issue. You can review Dashboard>>News for new updates.

You can schedule updates for your clients in Portal>>Control>>Updates. Allow 15 minutes for the update process. You can send Restart SiteKiosk or Machines jobs to devices that have not started updating to jump start the process.

Best regards,
Andre.
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