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Ticket ID: 26978
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Creation Date: 6/30/2026 7:30 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.10
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Language: English
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Views: 410
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Last Modification Date: -
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Platform:
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Level: Pending
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Modified By: -
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Support Request: Mouse Hovering on New Tab
Users will click on a section of the main page that opens a new tab. This new tab includes data that they would like to mouse over. When mousing over a data point, it shows more information. About halfway across the bottom half of the screen, the mouse hover will no longer work. Reloading the page alleviates this, but every time a new tab is opened, the mouse hover goes back to behaving the way described. The area where the mouse hover stops working is always the same. We have 7 boards that are all behaving the exact same way. I have messed with fullscreen/windowed settings to no avail. Drivers have been updated across the board. Most recent troubleshooting where I let the issue play out was on 6/30 around 12:30 to 1:30pm EST
