Ticket ID: 26982 Creation Date: 7/20/2026 3:17 AM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.10.95 Language: English
Views: 115 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: SiteKiosk seems to be restarting

Description

Hi,

We seem to have an issue where running a youtube video (training content), it will run for about 2 minutes, then 'crash' out to the white safe like screen and then brings up the initial SiteKiosk desktop. The PC has been fully patched to latest Windows 11 patches, it's been restarted, it's been powered off, cache has been cleaned.

This is all we can see from the logs, talking about pinger and lost PID. The log file is set to EVERYTHING. I can't see anything in the Windows Event Logs that would indicate an app crash or other issues.

Do you have any idea why, it only started on 9/7/26, before the latest windows updates.

20 03ec 2026-07-20 06:16:43 +1000 [SiteKiosk] Navigation: https://dymark.donesafe.com/sub_form_completions/new?record_id=8356&record_type=ModuleRecord&sub_form_id=419&sub_form_list_id=371
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/Klsfc25ea3I?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/xeA2aevTItQ?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/K2eoIVBfYcM?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/5U8YkGa638k?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/5SBTRToWm1Q?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/fCtHd6tMIQw?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/U96105-ZUaY?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/kRaVPCzsbyA?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/Dh53RsiFYy0?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/zSIVZWVC17U?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/IisgnbMfKvI?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/AC5Gk2zVS3I?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/ny0-zQfG-ps?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/Duud8u_fXbA?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:43 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/VGsqzSk0P4w?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:44 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/QkItWLGVi0k?&wmode=opaque&rel=0
20 03ed 2026-07-20 06:16:44 +1000 [SiteKiosk] Frame-Navigation: https://www.youtube.com/embed/9VboayJf5Fo?&wmode=opaque&rel=0
10 0000 2026-07-20 06:19:58 +1000 [SKNG RootApp] Pinger for app App03:startScreen:PID 12368 has not responded, shutting down.
20 0000 2026-07-20 06:19:58 +1000 [SKNG RootApp] Shutdown root app with exitCode: -1
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] Clearing cache for 'WebApp/Standalone'
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] Cookies successfully deleted.
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] 1 LocalStorage entries successfully deleted.
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2026-07-20 06:19:58 +1000 [SiteKioskNG] 0 WebDB entries successfully deleted.
10 0000 2026-07-20 06:20:05 +1000 [SKNG RootApp] Starting app: C:\Program Files (x86)\SiteKiosk\SiteKioskNG\SiteKiosk.App.exe
10 0000 2026-07-20 06:20:05 +1000 [SKNG RootApp] Starting pinger for app: App03:startScreen:PID 3208
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] Clearing cache for 'startScreen/StartScreen_0'
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] Cookies successfully deleted.
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] 0 authentication entries successfully deleted.
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] 1 LocalStorage entries successfully deleted.
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] 0 IndexDB entries successfully deleted.
20 0000 2026-07-20 06:20:06 +1000 [SiteKioskNG] 0 WebDB entries successfully deleted.

You can use
for code samples

Answer: (2)
Re: SiteKiosk seems to be restarting 7/20/2026 5:05 PM
Hello,

Thank you for your inquiry. No information could be gained from your logs alone. This issue is not with embedding YouTube videos on your website but possible new features on your website which cause this issue while you are doing so. Your website has a login page which prevents further exploration. You can share these files with us at support-america(at)sitekiosk.com :
- Configuration - C:\Program Files (x86)\SiteKiosk\Config (*.skcfg files, ignore *.skcfg.local)
- SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (yyyy-mm-dd.txt files)
- A zip file of SiteKioskNG.log - C:\Users\<your running user>\AppData\Local\Temp (generates when SiteKiosk runs.)
- Guided steps to replicate the issue.

----------------
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Explore our new Cloud-based kiosk and digital signage software, SiteKiosk Online, for remote configuration, client, and content management with the security SiteKiosk is known for. It allows the flexible creation of custom interfaces and digital signage directly from your browser.

SiteKiosk Online offers a 30-day free evaluation at https://us.sitekiosk.online
Tutorial Videos: https://www.sitekiosk.com/tutorials/
Documentation: https://us.sitekiosk.online/help/en/Welcome.html
General Support Options: https://www.sitekiosk.com/faq-and-support/
-----

Best regards,
Andre.
Re: SiteKiosk seems to be restarting 7/21/2026 12:51 AM
Hi,

To recreate the issue, start up the Kiosk. Then you need to start Donesafe, which is a portal for our training site. you will need to log into Donesafe, but obvious you won't have an account. Donesafe runs the training/compliance videos from our youtube account. Depending on what happens, the first few times after a full system restart, it works, and then it starts to run for about 2 minutes and this 'crashes' out and restarts the Kiosk portal.
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