Ticket ID: 26995 Creation Date: 9/1/2026 6:37 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.9.6744 Language: English
Views: 564 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Terminal Offline - 4th time in 2 weeks

Description

We keep having issues with the Sitekiosk at one of our locations, the starting page will just display "Terminal Offline" and the issue is not network or the site itself - I can and have tested reaching the site normally from the Sitekiosk local admin account and my own PC.

The way I am able to resolve this issue is by replacing the config file (.skcfg) and rebooting the Sitekiosk.

Please help determine the issue and provide solution - maybe we need to update the version? Seems like an older version of the software 9.9 Build 6744 (10/27/2023 10:53AM)

Answer: (1)
Re: Terminal Offline - 4th time in 2 weeks 9/1/2026 7:06 PM
Hello,

Thank you for your inquiry. The main site in your start page settings do work with the latest version: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

You can find FAQ on updating SiteKiosk: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

As you may note that there is now an end-of-life date for SiteKiosk Classic Windows (12/31/2030). Explore our new Cloud-based kiosk and digital signage software, SiteKiosk Online, for remote configuration, client, and content management with the security SiteKiosk is known for. It allows the flexible creation of custom interfaces and digital signage directly from your browser.

SiteKiosk Online offers a 30-day free evaluation at https://us.sitekiosk.online
Tutorial Videos: https://www.sitekiosk.com/tutorials/
Documentation: https://us.sitekiosk.online/help/en/Welcome.html
General Support Options: https://www.sitekiosk.com/faq-and-support/

Best regards,
Andre.
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