Support Request: service "sitekiosk.remoteclient" failed to start

Description

Please see the error message. The service fails to start. I have tried the following steps suggested by Claude:
A few things to try, in order:

Check the "Log on as a service" right. Open secpol.msc (Local Security Policy) → Security Settings → Local Policies → User Rights Assignment → "Log on as a service." Make sure your admin account (or SYSTEM/Local Service, if that's what SiteKiosk RemoteClient runs as) is listed there. If the machine is domain-joined, a domain Group Policy can silently strip this right back out — worth asking your IT/domain admin to check for a GPO overriding it.

Temporarily disable antivirus/endpoint protection. AV and EDR software are the most common cause of "service failed to start" during SiteKiosk installs — they block the driver/service creation silently. SiteKiosk's own FAQ flags antivirus as a known conflict source. Disable it, retry the install, then re-enable and add an exception.
Try a clean boot. msconfig → Services tab → check "Hide all Microsoft services" → Disable all → Startup tab → disable everything → reboot → run the installer as admin. This rules out a background service or startup app interfering.

Use the built-in Administrator account rather than an admin-privileged standard account. Enable it via net user administrator /active:yes (elevated Command Prompt), log in as Administrator, run the installer, then disable that account again afterward if you don't want it left on.

Retry after each step using the Retry button in that dialog rather than canceling and restarting the whole install — sometimes the service just needs the blocker cleared mid-install.

The kiosk is running Windows 10 22H2 Pro.

Answer: (1)

Re: service "sitekiosk.remoteclient" failed to start 7/22/2026 3:26 PM
Hello,

Thank you for your inquiry. At this point, after disabling your antivirus software, you will need to reinstall SiteKiosk Online. If the software was impacted by any system events, a reinstall/repair would remove and restore all of those files (connection and project data not touched, if you choose not to delete during the uninstall wizard).

If you are part of a domain, create a new organization unit and turn off inheritances. While domain services might be needed, you should consider that interaction with normal Windows Desktop will be blocked. See our documentation on installing SiteKiosk Online: https://us.sitekiosk.online/help/en/Installation.html

If you no longer need the local Sitekiosk user for Auto Start or for large deployments, you can find helpful topics below:
-- Install Parameters and Setup Steps: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26345
-- Preparing a Windows Image with SiteKiosk Online: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26892

Notes of some common Windows settings to adjust:
- Turn off Sleep and Power Management settings. (Set to Never for any device component time out.)
- Turn off Screensaver and any Idle timeout settings (in Windows).
- Turn off all Hibernate features.
- Turn off any other timed power events like daily reboots from Windows or other applications (Windows Update happens on the backend).
- Check also any security applications and add an exception for the SiteKiosk Online program directory in "C:\Program Files\SiteKiosk Online"
- Instead, use the power management features available in your SiteKiosk Online project, in Settings>>Client>>System>>Scheduled Tasks: https://us.sitekiosk.online/help/en/System.html

Best regards,
Andre.
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