Ticket ID: 22387 Creation Date: 2/19/2016 12:36 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 32389 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: Old install SiteKiosk Windows 10 blank screen

Description

Hi I have a major problem, I had Windows 7 but then used the free update to Windows 10, but I did not turn off the SiteKiosk auto-start. Now it boots into the Sitekiosk shell login (autostart). the screen is blank, and no keyboard keys work nor does my Alt+ctrl+F8 also doesnt work

I cant even see witch version of site kiosk i have.

please help.

Tim

Answer: (5)
Re: Old install SiteKiosk Windows 10 blank screen 2/19/2016 1:07 PM
Hello,

You may first try these key combinations and then choose Logout in the Windows Task Manager: 

CTRL left + Shift right + Backspace 
ALT left + Shift right + Del 
CTRL + Alt + Del


Please note that Windows 10 is only supported since SiteKiosk version 9:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.ht

Please find here an FAQ describing several ways to exit SiteKiosk in such situations:
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364


Regards,
Michael Olbrich
Re: Old install SiteKiosk Windows 10 blank screen 2/20/2016 12:50 AM
Hi, I found away to reinstall windows 10, so thats what I did. Im going reinstall sitekiosk and buy a brand new key.

thank you.
Re: Old install SiteKiosk Windows 10 blank screen 2/22/2016 8:46 AM
Thank you for your feedback.
Re: Old install SiteKiosk Windows 10 blank screen 8/5/2016 7:30 PM
Is there an answer for this that does not involve having to reinstall the OS? I currently have the same issue.

Have already tried:

CTRL left + Shift right + Backspace
ALT left + Shift right + Del
CTRL + Alt + Del
Re: Old install SiteKiosk Windows 10 blank screen 8/8/2016 9:03 AM
Hello,
all aternatives are listed in the FAQ article linked above.
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